All ticket sales are final and non-refundable. Policies set forth by Event Partners, prohibit us from issuing exchanges or refunds after a Ticket purchase has been made.

Tickets cannot be exchanged or refunded after purchase unless the event is cancelled. Full refunds for tickets purchased prior to the date of the original event will be given up to the face value of the tickets purchased plus the relevant per ticket convenience fee. All the refunds of any transaction’s amount against any purchase through this website would be refunded to the original mode of payment.

Need help?

Contact us at lofttour@castleberryhilllofttour.com for questions related to refunds.